1.Who we are

Falcoon builds sales funnels, booking systems and payment integrations for UK fitness and wellbeing professionals. For the purposes of UK data protection law, Falcoon is the controller of the personal data described in this policy.

2.What we collect

Depending on how you use our website and services, we may collect:

Contact details, such as your name, email address and phone number
Business details you share with us, such as your offer, audience and brand assets
Booking details when you schedule a call with us
Payment information, handled by our payment providers (we do not store full card details)
Technical data, such as your IP address, browser and pages visited
Messages you send us by email, WhatsApp or forms

3.How we use your data

To respond to enquiries and book strategy calls
To design, build and support your funnel
To take payments and send invoices
To send service updates and, where you agree, marketing emails
To keep our website secure and improve it
To meet our legal and accounting obligations

4.Our legal basis

We process personal data where it is needed to carry out a contract with you, where we have a legitimate interest in running and improving our business, where you have given consent, or where the law requires it. You can withdraw consent at any time.

5.Who we share it with

We do not sell your personal data. We share it only with trusted providers who help us deliver our services, such as payment, scheduling, video call, messaging, hosting and automation tools. Examples include Stripe, PayPal, GoCardless, Calendly, Zoom, Google Meet, WhatsApp and Zapier. These providers process data under their own privacy policies and our agreements with them.

We may also share data with professional advisers or authorities when the law requires it.

6.Cookies

Our website may use cookies and similar technologies to make the site work, understand how it is used and measure marketing. You can control cookies through your browser settings. Where required, we ask for your consent before using non-essential cookies.

7.How long we keep it

We keep personal data only as long as we need it for the purposes above. Enquiry data is usually deleted when it is no longer needed. Client and invoice records are kept for the period required by UK tax and accounting rules.

8.Security

We use reasonable technical and organisational measures to protect your data. No online service is completely secure, so please take care when sharing sensitive information.

9.Your rights

Under UK data protection law you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data
Object to or restrict how we use your data
Ask for your data in a portable format
Withdraw consent for marketing at any time

10.Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

11.Contact and complaints

To use your rights or ask a question about this policy, email thesatishjassal@gmail.com.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Privacy Policy